We’re glad to help. Our support tool is small but powerful: It allows us to engage in a remote maintenance session on your computer. Download it here and it’s ready to go — no further installation or even administrator rights are required.
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Q U I C K S T A R T G U I D E:
Once you’ve downloaded awato remote Maintenance, you can then launch the application directly. Read and accept the liability disclaimer that appears, and then you’ll be able to establish a connection to one of our employees.
![Disclaimer](https://www.awato.de/wp-content/uploads/2012/06/disclaimer.jpg)
If the tool is started, please inform our employee of “Your ID” and your associated “Password”.
![awato Support](https://www.awato.de/wp-content/uploads/2012/06/viewer_en.jpg)
Once that is done, our employee can view your desktop and provide assistance.