• Email us: info@awato.de
  • Fax: +49 2133 26031 01

Privacy Policy

Thank you for your interest in our homepage, which you can visit without providing any personal data. The protection of your privacy and your personal data is of great importance to us. Our data protection practice in accordance with the applicable data protection regulations and legal requirements protects your data from intentional manipulation or access by unauthorized third parties. Under no circumstances will data be published by us, passed on or sold to third parties without authorization. Every visit to our website is logged, whereby the following data is recorded: Your IP address, the Internet page from which access is made, the name of your Internet access provider, the pages you click on, the amount of data transferred, the date and duration of your visit. The purpose of this information is to enable and optimize the use of the website without creating personal data. We inform you which personal data we store about you, what we use it for, how we protect your data, to whom we pass on your data and about your extended rights resulting from data protection law. Please also provide this information to any passengers for whom you are booking the travel service(s).

1. What is “personal data”?

“Personal data” includes all information relating to an identified or identifiable natural person; a natural person is regarded as identifiable, if he/she can be directly or indirectly identified, especially by means of association with an identifier such as a name, with an identification number, with location data, with an online ID or with one or several special features reflecting the physical, physiological, genetic, psychic, economic, cultural or social identity of that natural person. We process personal data such as title, first name, surname, address, postal address, telephone number, email address which we voluntarily receive from our customers in the context of our business relationship for the processing of offers and services selected by you, e.g. in the context of a registration, by filling in forms or sending emails, in the context of ordering products or services.

2. Purpose of data processing and legal basis

The collection, processing and use of your personal data takes place in connection with the processing of the offers and services selected by you and the associated services, billing and billing services. We process the aforementioned personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG) to fulfil contractual obligations, assert legal claims and defend legal disputes and on the basis of your consent. If you have given us your consent to process personal data for specific purposes, this processing is legal on the basis of your consent. You can object to the use of your personal data within the framework of legal regulations at any time.


We use cookies, (small files with configuration information) to provide our services, for example to identify visitor preferences and design the website accordingly. This helps us, for example, to facilitate navigation and to achieve a high degree of user-friendliness. The small text files are stored in your browser’s memory on your computer for technical session control, unless you delete them. The cookies do not damage your computer, they do not contain viruses and do not allow us to spy on you. By using our services, you agree that we use cookies. You can object to the collection and storage of your data via this service at any time. If you want to avoid the activation of cookies, deactivate them in your browser. In addition, you have the option of deleting the stored cookies from your hard drive at any time.

4. Forwarding your data

To the extent permitted by law, we forward your personal data exclusively to our respective contractual partners in order to fulfil our contractual obligations for the purpose of exercising and processing the services/processing the order brokered by us, provided that they comply with data protection regulations in writing and you have agreed. Your data will not be disclosed to third parties. This is not the case if we are obliged to disclose and transmit the data by law or by court order.

5. Is data transferred to a third country?

Data are not transferred to countries outside the EU or the EEA (so-called third countries).

6. Duration of data retention

We process and store your personal information as long as it is necessary for the fulfillment of our contractual and legal obligations. The deletion of the data takes place after the expiration of legal, warranty and other applicable restrictions. In accordance with German law, the retention is 6 years for, but not limited to, annual financial statements, commercial letters, and accounting documents and 10 years for, but not limited to, books, records, commercial and business letters. Data that is no longer required for the fulfillment of contractual or legal obligations, is deleted on a regular basis. Information in the customer’s account remains until it is deleted.

7. Protecting your data

In order to make the transmission of data secure, it is transmitted via a secure SSL connection. Unauthorized third parties therefore have no possibility to read your data during transmission. You can recognize the SSL-protected pages by the fact that the address does not start with http:// as usual, but with https:// In addition, in most browsers a small closed padlock appears (e.g. in the status line at the bottom of the screen). Your personal data will only be stored in compliance with the legal regulations within the Federal Republic of Germany.

8. Your data protection rights

Every data subject has the right to access, rectify, delete, restrict processing, complain and object to personal data concerning him/her at any time and free of charge. Restrictions apply to the right to information and the right of cancellation. For example, deletion may be prohibited by law – particularly with regard to data for accounting and bookkeeping purposes or processing serves to assert, exercise or defend legal claims.

You can revoke your consent to the processing of personal data at any time. The objection can be made form-free by telephone (+49 (0)2133 – 26031 00), by fax (+49 (0)2133 – 26031 01) or by email: datenschutz@awato.de. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected by this.

9. Obligation to providing personal data

In the context of our business relationship you must provide those personal data which are necessary for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations or which we are legally obliged to collect. Without these data we will usually have to refuse the conclusion of the contract or the execution of the order.

10. Who is responsible for data processing and to whom can I contact?

awato Software GmbH
Salm-Reifferscheidt-Allee 37
D-41540 Dormagen

Phone: +49 (0)2133 – 26031 00
Fax: +49 (0)2133 – 26031 01
Email: info@awato.de  

You can contact our Data Protection Officer at:

awato Software GmbH
Salm-Reifferscheidt-Allee 37
D-41540 Dormagen

Phone: +49 (0)2133 – 26031 00
Email: datenschutz@awato.de  

11. Links to other websites

On our homepage you will find links to other websites. This Data Protection Declaration does not extend to other providers. Which data the operators of other websites may collect is beyond our knowledge and sphere of influence. We therefore assume no responsibility for the information provided there. For details of your rights and setting options to protect your privacy, please refer directly to the privacy policy of the respective provider.

12. Security on the net

Further information on the topic of network security can be found on the pages of the Federal Office for Information Security: https://www.bsi.bund.de/DE/Home/home_node.html. This Data Protection Declaration is currently valid and dates from 04.04.2018. An update of this data protection information may be necessary, for example, due to new offers or new technologies. We reserve the right to change the Data Protection Declaration at any time with effect for the future and recommend that you read the current Data Protection Declaration at regular intervals.